Ms. Ho Soo Ling oversees the operations of all our pharmacies with added focus on the marketing and branding functions. She plays a key role in our team to develop and implement innovative strategies and processes to grow our business of pharmacies and people. Soo Ling believes that a strong operations team who is empowered in planning, problem-solving and decision-making will better serve customers.
Graduated from University Putra Malaysia with the Bachelor of Economics, majoring in Industrial Economics, Soo Ling has more than 20 years of experience in the retail sector of the healthcare/health products industry, Soo Ling is recognised for her ability to ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees, and ensuring individual departments and stores are effective in achieving their goals. She is also a leader who is passionate about her team and how they play an important role in building a business that achieves its objectives to bring value to its stakeholders.
Soo Ling started her career in Guardian Pharmacy (M) Sdn. Bhd., rising to the managerial level of a store manager. After almost 7 years there, she then joined the pioneer team at Embun Elit Sdn. Bhd., the distributor of Himalaya Herbal Healthcare, where she spearheaded the growth of the boutique sector of the business from 6 outlets to 45 outlets, and finally overseeing more than 120 staff in this division of the business in November 2020.